01

Health & Vaccination Requirements

• All cats must be healthy and free from contagious diseases, fleas, ticks, fungal infections and other transmissible conditions.
• Cats showing symptoms such as sneezing, coughing, vomiting, diarrhoea, unusual lethargy or other signs of illness will not be accepted for boarding.
• A valid and up-to-date vaccination record must be presented upon check-in.
• Kittens boarding without their mother must have received at least two primary vaccination doses, with the latest dose administered at least 7 days before check-in.
• Adult cats must have an appropriate and up-to-date vaccination history.
• Cats with known or suspected infectious diseases will not be accepted for boarding.
• My Pawsh Palace reserves the right to refuse admission if a cat’s health condition poses a potential risk to other guests.

02

Kitten Boarding Policy

A. Kittens Boarding Without Their Mother

The following requirements must be met:

• Minimum age: 12 weeks.
• Minimum weight: 1 kg.
• At least two primary vaccination doses, with the latest dose administered at least 7 days before check-in.
• Fully weaned and able to eat independently.
• Able to use a litter box independently.
• In good health and free from signs of infectious diseases.

B. Kittens Boarding With Their Mother

Kittens accompanied by their mother may be considered under the following conditions:

• Minimum age: 8 weeks.
• No fixed minimum weight requirement.
• The mother must be healthy and have an up-to-date vaccination record.
• Kittens must be clinically healthy and appropriately developed for their age.
• The mother and kittens must remain together in suitable accommodation.
• Acceptance is subject to prior management approval, taking into consideration the kittens’ health, age, vaccination status and care requirements.

Important: Kittens younger than 8 weeks are not accepted for boarding, even when accompanied by their mother.

Please contact our team before booking accommodation for kittens aged 8–12 weeks.

03

Food & Feeding Policy

Complimentary Food & Water

• Royal Canin Fit 32 or equivalent dry food is provided.
• Fresh filtered drinking water is provided daily.

Owner-Supplied Food

• Owners may bring their cat’s usual dry food in its original commercial packaging.
• Wet food must be supplied in sealed commercial packaging, preferably in individual serving portions.
• Homemade food and unpackaged food are not accepted.
• Unfinished wet food will be discarded after feeding, as refrigeration and leftover food storage facilities are unavailable.
• Owners must inform our team in advance of any special dietary requirements.

04

Accommodation, Daily Care & Playtime

Accommodation & Daily Care

• Cats will be accommodated according to their selected room category and the permitted number of cats per room.
• Daily care includes feeding, fresh drinking water, litter maintenance and general welfare monitoring.
• Daily video updates are provided to owners.

Playtime & Enrichment

• Supervised playtime is offered as part of our regular boarding service.
• Playtime is subject to each cat’s temperament, comfort, willingness to participate and safety.
• The duration and frequency of playtime may vary depending on operational conditions.
• Cats will never be forced to leave their accommodation or participate in playtime if they appear stressed, frightened or uncomfortable.
• No fixed playtime duration is guaranteed.

Peak Season Arrangements

During peak boarding periods, including Hari Raya, festive holidays, school holidays and other high-demand periods:

• Our priority remains the health, safety, hygiene and essential daily care of every cat.
• Supervised playtime may be shortened, limited or temporarily unavailable depending on occupancy levels and operational conditions.
• Playtime sessions are not guaranteed during peak periods.
• Daily feeding, fresh water, litter maintenance and general welfare monitoring will continue as usual.
• Daily video updates will continue to be provided.

We appreciate your understanding as we strive to maintain a safe, clean and comfortable environment for all our feline guests.

05

Medication & Special Care

• Cats that are unwell, undergoing medical treatment or requiring medication are not accepted for boarding.
• This includes cats receiving treatment for flu, respiratory infections, diarrhoea, skin infections or other active illnesses.
• My Pawsh Palace does not provide medication administration or veterinary nursing services.
• During non-peak periods, administration of simple dietary supplements may be considered on a case-by-case basis, subject to prior management approval.
• Supplement administration is not available during peak boarding periods, including Hari Raya, festive holidays and school holidays.
• Owners must disclose any existing medical conditions or special care requirements before making a reservation.
• My Pawsh Palace reserves the right to decline admission if a cat’s health or care requirements exceed our boarding capabilities.

06

Check-In & Check-Out

• All cats must arrive and leave in a secure, properly enclosed carrier.
• Owners must provide accurate contact information and an emergency contact number.
• Vaccination records must be available for verification.
• Check-in and check-out must take place during our operating hours unless otherwise arranged.

Operating Hours

Daily: 10:00 AM – 7:00 PM

Operating hours may vary during selected public holidays. Advance notice will be provided where applicable.

Early Check-Out Policy

• Boarding fees are based on the confirmed reservation period.
• No refunds or credits will be provided for early check-out or unused boarding days.

07

Booking, Deposit, Cancellation & Rescheduling

Reservation & Payment

• A 50% non-refundable booking deposit is required to confirm a reservation.
• Reservations are confirmed upon receipt of the deposit and are subject to room availability.
• The remaining balance must be settled in full upon check-in.

Cancellation & Rescheduling

• All booking deposits are non-refundable.
• One date change may be permitted per booking, subject to room availability and management approval.
• The minimum advance notice required for rescheduling is:
  • Regular Boarding: At least 24 hours before the original check-in time.
  • Peak Season Boarding: At least 14 days before the original check-in date.
• All rescheduled stays must take place within 3 months of the original check-in date.
• Requests made after the applicable notice period will not be accepted.
• Cancellation or failure to check in (no-show) will result in forfeiture of the booking deposit.
• Booking deposits are not transferable to another customer.

Peak Season

Peak periods include Hari Raya, festive holidays, school holidays and other high-demand dates designated by My Pawsh Palace.

Early Check-Out

• Boarding fees are based on the confirmed reservation period.
• No refunds or credits will be provided for early check-out or unused boarding days.

We appreciate your understanding that confirmed reservations are held exclusively for each guest, and cancellations may prevent other customers from securing accommodation.

08

Safety, Behaviour & Welfare

• Owners must disclose any history of aggression, behavioural difficulties, illness or other conditions that may affect their cat’s care.
• Cats displaying severe aggression or behaviour that poses a safety risk may require alternative arrangements.
• My Pawsh Palace reserves the right to decline admission when a cat’s health or behaviour may compromise the safety of other cats or staff.
• If a cat becomes unwell during boarding, we will make reasonable efforts to contact the owner or designated emergency contact.
• Veterinary attention may be arranged when necessary, in accordance with the Boarding Consent Form.

09

Emergency Veterinary Care

The health, safety and well-being of every cat under our care are our priority.

• In the event of illness, injury or a medical emergency during boarding, My Pawsh Palace will make reasonable efforts to contact the owner or designated emergency contact.
• If urgent medical attention is required and the owner cannot be reached promptly, My Pawsh Palace may arrange immediate veterinary assessment and treatment in accordance with the authorisation provided in the Boarding Consent Form.
• The attending veterinarian will determine the appropriate medical treatment.
• All veterinary consultation, treatment, medication, hospitalisation, transportation and related expenses shall be borne by the owner, in accordance with the Boarding Consent Form.
• My Pawsh Palace will inform the owner as soon as reasonably possible regarding the cat’s condition and any action taken.

Emergency veterinary care arrangements are governed by the terms and authorisation provided in the My Pawsh Palace Boarding Consent Form.

10

General Terms

• Owners are responsible for providing accurate and complete information about their cats.
• My Pawsh Palace reserves the right to make reasonable adjustments to daily care routines in the interest of feline welfare and safety.
• Boarding acceptance remains subject to compliance with our health, vaccination and safety requirements.
• Management reserves the right to update these policies when necessary.