Questions

Frequently asked questions

Can’t find your answer? WhatsApp us on 011-3929 8490.

Do you take dogs?

No. We are cat only, which keeps our space quieter for feline guests.

What vaccines does my cat need?

For hotel stays, the second dose must be done and the latest vaccine given at least 7 days before check-in. Please bring the vaccination card.

Is food included?

Yes, Royal Canin Fit 32 or equivalent dry food. You may bring your cat’s preferred dry food in its original commercial packaging. Wet food must be in individually sealed portions for each feeding, as large opened cans are not accepted.

What are check-in and check-out times?

Any time between 10AM and 7PM.

How are hotel stays charged?

Room rates are charged per calendar day, not per night. For example, a stay of 2 days and 1 night is charged at the 2-day rate. Daycare is charged at the 1-day rate. Shared accommodation is available only to cats from the same household.

When can I book grooming?

Grooming slots open daily from 10AM to 4PM. Pick your slot in the booking app.

Why might the grooming price change?

Price is set by your cat’s coat type and weight. Our groomers confirm the final price after assessing your cat on arrival, including any add-ons your cat may need, such as long hair or double coat, flea or fungus treatment, detangling or degreasing.

Can my cat be groomed after a vaccine?

Please wait 7 days after a vaccine or flea treatment. We can’t groom cats who have recently had surgery.

How do deposits work?

Hotel: a 50% deposit is required to confirm your reservation. It is non-refundable; rescheduling may be considered, subject to availability. Peak season terms apply, see our Boarding Policy. Grooming: a RM50 deposit per cat secures your slot and is non-refundable.

Do I need an account to book?

Yes. Sign up once in the booking app and your cat’s profile is saved for faster booking next time.

Ready when you are

Book your cat’s visit

Grooming and hotel stays are booked in our booking app.